TERMS OF SERVICE

Estimated Completion Time: RNR IT will provide an estimated completion time for your service. In the event that a service will exceed the estimated time by more than one half-hour, your approval will be requested.

Hardware Replacement: Any old parts/hardware will be returned to you when your service is completed unless otherwise specified.

Impact of Upgrades: Please be advised that it is your responsibility to understand the impact of upgrades to the operating system, applications and utility software. Such upgrades can lead to incompatibilities and possibly, the loss of data. You are responsible for contacting the manufacturer of your software regarding compatibility issues before you request any upgrades. RNR IT will notify you of any known incompatibilities at the time of service, but some may become apparent at a later date.

Liability: Be aware that certain repairs, including but not limited to virus and spyware removal, may damage software and/or data installed on your computer. This is to be expected and may require the re-installation of your operating system, programs, and data. RNR IT will not be held liable.

Loss of Data: RNR IT is not responsible for the loss of any data which may occur while performing work on your computer. You may request that RNR IT back up your data for you at an additional cost; however, we do not guarantee the success of any backup.

Ownership: RNR IT may request proof of ownership for any items presented for service (original software CDs, appropriate keys and/or serial numbers, etc).

Payment: Payment is due at the time of service or upon receipt of an invoice.

Privacy: Our technicians will not browse through your hard drive looking at your data; however, they may inadvertently see data during the course of their work. Please remove any personal or private files you do not want others to see.

Right to Refuse: In its sole discretion, RNR IT reserves the right to refuse work that is beyond the scope of its ability or for other good cause.

Abandonment: If any item is left in the possession of RNR IT for more than 90 days after completion of service, it will become the sole property of RNR IT. Outstanding charges will still be considered payable per invoice.

Scope of Work: RNR IT will only perform the work agreed upon when service is arranged. You must authorize, in writing, any additional work which may be required.

Loan Desktop: On Request and Subject to availability RNR IT will provide a loan Desktop free of charge to the customer for Collect and Return work. Your existing Monitor/Keyboard and Mouse Will need to be used along with the Desktop. The Loan Desktop is of a minimum Spec and is designed for word processing only. The Loan Desktop will remain the property of RNR IT and will be provided without support or warranty. The loan desktop will be returnable to RNR IT at the same time as we return you’re Hardware and it will be your responsibility to ensure that all personal data has been removed from the system prior to this time.